Preguntas Frecuentes
Do you have more questions about our products and policies? Find answers here.
Shipping and Delivery
How long will my order take to arrive?
Preparation time is usually 1 to 3 business days, and delivery depends on the destination country and local carrier.
How can I track my order?
Once submitted, you will receive a tracking number to check the status of your order.
Do I have to pay customs or import duties?
Depending on the country, import taxes or fees may apply, and these charges are the responsibility of the customer if required by local authorities.
What happens if my order is delayed, arrives damaged, or doesn't arrive at all?
If there is a problem with the delivery, please contact us with your order number and we will review the case to provide you with a suitable solution.
Product
Do insoles help with plantar fasciitis?
Yes, orthotics can help alleviate the discomfort of plantar fasciitis for many individuals by adding arch support and heel cushioning, which can reduce strain on the plantar fascia.
Should you size up or down if you're between sizes?
If you are between two sizes, we recommend choosing the larger size and then trimming it for a more comfortable and precise fit.
En el embalaje o en la plantilla aparece 42‑43, pero yo pedí 43‑44. Es un error?
No, no es un error. El fabricante etiqueta la plantilla como 42‑43, pero según la longitud real equivale a una 43‑44 EU.
Nosotros ya hemos revisado y corregido estas diferencias, por eso en la web te mostramos la talla EU real. Así que, aunque en el envase veas 42‑43, la talla que has recibido corresponde a la que seleccionaste (43‑44) según el estándar europeo.
Will the shoes still fit me well after I put the insoles in?
Yes, in most shoes, they will fit comfortably.
Here's the easiest way to check:
-First, remove the original insole from the shoe (this will give you more space and a better fit).
-If your shoes are looser, you can place the insoles on top; but if they are tight, the solution is to replace the original insole.
-If you wear tight, low-volume shoes, you may find that they feel tighter than boots or athletic shoes.
Is it beginner-friendly?
Yes. It does not require any technical adjustments.
It works for both occasional players (once a week) and regular or semi-competitive players.
If you suffer from foot pain after playing padel, this product is exactly what you need.
What should I know before buying it?
• General-purpose sports insole — not a medical product
• Not a substitute for a podiatrist's treatment if you have a diagnosed injury
• Height between 1 cm and 3 cm — may make the shoe slightly tighter
in snug sizes. We recommend always removing the original insole
• Can be trimmed — choose the closest size up if you are a half size
• Do not machine wash — clean with a damp cloth
Orders and support
Can I change or cancel my order after placing it?
If the order has not yet been processed, we may be able to modify or cancel it, so it is best to contact us as soon as possible.
What payment methods do you accept?
We accept all secure payment methods shown during the checkout process.
I have entered an incorrect address, what should I do?
Contact us as soon as possible to try and correct the address before the order is shipped.
How can I contact customer support?
You can write to us via our contact page or by email, including your order number to speed up assistance.
About PadelVivo
What is PadelVivo?
PadelVivo is a brand focused on offering useful products for people who enjoy padel and value a clear and reliable online shopping experience.
Who is PadelVivo for?
It is designed for players, fans, and also for those looking for a practical gift related to padel.
Why choose PadelVivo?
Because we seek to combine useful products, a simple shopping experience, and close attention throughout the entire process.
Do you only sell in Spain?
No, our store is designed to reach customers in different countries, provided there is logistical availability for the destination.
How can I find out about new releases and offers?
You can subscribe to our newsletter or follow our official channels to receive news, releases, and promotions.